Practice Responsibilities

Patients have the right to be treated with courtesy by GPs, employees and other providers of health services both inside and outside the practice.

Patients have a right to confidentiality and this will be maintained at all times.

Patients should usually be seen within 20 minutes of their appointment time. Should a delay occur an explanation will be given.

In the unlikely event of a complaint, this will be acknowledged within 3 working days of the complaint. These should be put in writing and addressed to the Practice Manager. Patient suggestions and compliments are also welcome; please speak to reception who can pass on your comments.

We would like to ensure that privacy and dignity are respected. If you would like to speak confidentially to a receptionist please advise reception upon arrival.

We aim to provide a clean and safe environment. We also provide disabled access with a door bell and induction loop.

GPs and staff are trained to a high standard and undertake frequent training sessions. These take place on the third Wednesday afternoon of each month.

Patient Responsibilities

We expect patients to be civil to our staff at all times. Please remember they are trying to help you. We do not tolerate verbal abuse, aggressive, intimidating or violent behaviour towards our doctors, staff, patients and visitors.

Please be punctual for your appointments and inform the receptionist that you have arrived. If you no longer need your appointment, please contact reception so that it can be given to another patient.

One appointment is for one person only.

We ask patients to request home visits before 10.30 am.

Parents are responsible for their children’s behaviour whilst on the premises to ensure their safety and the right of other patients to expect a calm atmosphere.

Patients should inform the practice immediately of any change of name, address or telephone number. If patients move away from our practice area, they should register with a doctor near their new home as soon as possible, particularly if they require medication or treatment.

Please read the practice booklet and adhere to protocols set by the practice. They are there to help you use our services. Please ask if you do not understand them.