We are constantly trying to improve our appointment system to allow better access to GPs and Nurses.
At Avicenna, in line with many other surgeries we triage all requests for GP and Advanced Care Practitioners. This ensures that you will have a same day consultation with a healthcare professional who will either deal with your issue or direct you to the most appropriate person for your needs.
Your first contact will be with our receptionists who will take some brief details and then pass them on to our Advanced Care Practitioners who will call you to assess your request, and offer treatment and advice on the phone if appropriate. If necessary they will arrange a video consultation with themselves, an appointment with themselves, or arrange for you to have a consultation with the GP, Nurse, or another appropriate person depending on your need.
The majority of treatment and advice can be done via telephone or video consultation.
However, if there is a need for a direct examination an appointment will be offered for the same day, or for non-urgent or complex problems booked in advance with the most appropriate person.
Please make sure you give the receptionists enough information so that the clinical triage team can make an assessment of the urgency and nature of your problem.