The receptionist may ask for some details of your problem to help the doctor decide the order of urgency.

A doctor or nurse practitioner may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send our nurse practitioner, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.